We accept payment by Ideal, all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website. You can also pay for your order using Paypal.
You can get an update on the status of your order by logging in to your account on our website. Here you will be able to view up-to-date order statuses and tracking information. You will also be emailed tracking information once your order is shipped. If you have any further queries you can contact [email protected]
What if an item is showing as out of stock?Sander2018-10-31T13:16:31+00:00
If you see a product you like on the website that is out of stock, please email [email protected] or call us on +31(0)20 2237620 for more information on when the item will become available. Bear in mind that items not in stock can take up to appr. 4 weeks for delivery.
Can I add items to an existing order?Sander2018-09-25T18:46:50+00:00
Yes. Payments on our website are processed securely by Mollie, who are a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa’s Global Compliant Provider List and MasterCard’s SDP List. Your card data is not stored and your contact information is encrypted.
How much does delivery cost?Sander2018-10-09T11:43:01+00:00
Delivery of standard items to any NL mainland address is free of charge. However outside The Netherlands in any EU country we charge a fee of €9.95,-. Outside Europe shipping costs will vary depending on which country. Customers outside the EU are responsible for taxes and duties.
When will my order arrive?Sander2018-10-01T11:10:56+00:00
If you have received a dispatch confirmation email, there will be tracking information provided. For an update on the progress on your order, you can log into your account on our website or email [email protected] Bare in mind that items not in stock can take appr. 4 weeks for delivery.
Do you ship overseas?Sander2018-09-25T18:50:58+00:00
Yes, you can return or exchange any item purchased on our website within 14 days of receipt by sending us an email at [email protected] Your return label will be inside the box. Returns are only accepted if the cushion is still in its original sleeve and has not been opened. Returns that do not meet our policy will be sent back to you.
Which items cannot be returned?Sander2018-10-01T11:15:14+00:00